Our Vision

Spin Luxe is a premium laundry and dry cleaning service in Ranchi with a powerful social mission: to empower the Dhobi community through dignified, fair-wage, and professional employment. We commit 99% of our employment opportunities to members of the Dhobi community, leveraging their traditional skills while equipping them with modern technology and business practices to set a new standard for quality and service.

About Our Social Mission

Q1: What is the social mission of Spin Luxe?
Our primary mission is socio-economic empowerment. We are committed to employing members of the traditional Dhobi community of Ranchi, providing them with professional training, fair wages, stable employment, and a respectful working environment. 99% of our operational staff are from the Dhobi community
It formalizes their traditional expertise, provides them with steady income and benefits, and integrates their skills into a modern, professional business framework, enhancing their social and economic status.
Absolutely not. Our staff, with their inherent skills and our professional, structured training in modern laundry and dry cleaning techniques, deliver a premium service that meets the highest standards of quality and care.

Service & Operations

We offer a full range of services including:
  • Wash, Dry, and Fold (by weight)
  • Premium Wash and Iron (by item)
  • Dry Cleaning (by item)
  • Specialty Cleaning (e.g., sarees, leather, wedding attire)
  • Household Linen (e.g., curtains, blankets, carpets)
You can place an order via our mobile app, website, or by calling our customer service line. Our team will coordinate a convenient time for pick-up and delivery across designated areas in Ranchi.
 
  • Wash, Dry, and Fold: Typically 48 hours.
  • Wash and Iron/Dry Cleaning: Typically 72 hours.
  • Please note that specialty items may require a longer duration, which will be communicated at the time of booking.
Yes, for our Wash, Dry, and Fold service, we request customers to separate items for Wash/Iron and Dry Cleaning into separate bags. We also strongly recommend separating whites from colors for wash services to prevent any potential color bleeding

Pricing and Payment

  • Wash, Dry, and Fold is priced per kilogram (by weight).
  • Wash and Iron, Dry Cleaning, and Specialty services are priced per piece (by item). Our detailed price list is available on our app/website
We accept all major payment methods including cash on delivery, UPI (Google Pay, PhonePe, etc.), debit/credit cards, and online wallet payments through our app/website.

Spin Luxe Service Policies

1.1 Pre-Inspection: Our staff will perform a basic check upon pick-up. However, the customer is responsible for inspecting garments for items left in pockets (pens, money, keys, etc.) and for existing stains, tears, or damage. We are not responsible for any damages caused by foreign objects left in clothing.

1.2 Care Labels: We strictly follow the care instructions provided on the garment’s care label. If a customer requests a service (e.g., washing) that contradicts the care label (e.g., ‘Dry Clean Only’), the service will be rendered at the customer’s sole risk. 1.3 Stain Removal: We utilise professional stain removal techniques. However, we do not guarantee the removal of all stains, particularly permanent or old stains, without risk of damage to the garment. We will exercise utmost care and will notify the customer if a stain poses a risk to the fabric.
2.1 Damage Claims: In the rare event of damage caused by our process, a claim must be submitted to our customer service within 48 hours of receiving the item. The item must be unwashed/unworn after
delivery.
 
2.2 Liability Limit: Our liability for damaged or lost items shall not exceed ten (10) times the charge for cleaning that specific item, regardless of the brand or condition, as per standard industry
practice. We are not responsible for shrinkage or color loss for garments
cleaned according to their care label. 2.3 Lost Items: Before an item is deemed lost, Spin Luxe requires a maximum of 7 working days to conduct a thorough search of our facility and logistics chain. If an item
is confirmed lost, the liability limit will apply.
3.1 Minimum Order: A minimum order charge may apply for pick-up and delivery services, which will be clearly communicated during the order placement.
3.2 Final Pricing: The final charge for per-piece services (Dry Cleaning, Ironing) is determined after the physical inspection and classification of the items at our processing facility, and may slightly differ from the initial quote. The final invoice will be provided before delivery.
3.3 Unpaid Services: All payments must be cleared before the delivery of cleaned garments. Spin Luxe reserves the right to withhold garments until the full payment is received.
4.1 Storage Period: Garments must be picked up or accepted for delivery within 30 days of the scheduled delivery date.

4.2 Disposal of Unclaimed Goods: Items unclaimed after 90 days from the scheduled delivery date will be considered abandoned and may be donated to a local charity or disposed of, with no liability to Spin Luxe.
5.1 Employment Commitment: Spin Luxe is committed to maintaining at least 99% of its operational employment for members of the Dhobi community, providing them with fair, formal employment contracts, benefits, and continuous professional development.

5.2 Zero Tolerance for Discrimination: We uphold a zero-tolerance policy for any form of discrimination or harassment against our staff based on caste, community, gender, or any other factor. We request all customers to treat our delivery and operational staff with dignity and respect. Any reports of disrespectful behaviour may result in the refusal of service